Refund policy

Return & Refund Policy

At Meer Collection, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon arrival.

  • You received the wrong product.

  • The product received is significantly different from what was ordered.

The product must be unused, unwashed, and in its original packaging with all tags and accessories intact.

2. Non-Returnable Items

Returns are not accepted for products that:

  • Have been used, washed, altered, or damaged by the customer.

  • Are returned without original packaging.

  • Have been damaged due to improper handling or care after delivery.

  • Are returned after the 7-day return period.

3. How to Request a Return

To request a return, please contact us within 7 days of receiving your order with:

  • Your order number

  • Customer name and contact number

  • Reason for the return

  • Clear photos/videos of the product and packaging

Our team will review your request and confirm whether the return is eligible.

4. Exchange

If the product is defective, damaged, or incorrectly delivered, we may offer an exchange for the same product, subject to availability.

5. Refund

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. Refund processing time may vary depending on the payment provider or bank.

6. Return Shipping Charges

If the return is due to a mistake on our part, such as receiving a damaged, defective, or incorrect product, Meer Collection will cover the applicable return shipping cost.

For returns due to personal preference, change of mind, or incorrect selection by the customer, return shipping charges may apply.

7. Damaged Products

Please inspect your parcel when you receive it. If you receive a damaged product, contact us as soon as possible and provide clear photos/videos of the product and packaging.

8. Cancellation

Order cancellation requests should be made before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

9. Contact Us

For return or refund inquiries, please contact Meer Collection through the contact details provided on our website.

Meer Collection reserves the right to review each return request individually and make the final decision according to this policy.